ERIK CMS - Terms of Service
Platform Owner and Operator: ERIK Business Consultancy Services LLP (“Erik”)
Territory: India
Effective Date: 1 November 2026
1.Introduction
1.1ERIK CMS means the content management system owned, operated and managed by ERIK Business Consultancy Services LLP (“Erik”), including its mobile application (“App”), website, dashboard, web application, user interface, and associated tools and functionalities (collectively, the “Platform”). The Platform provides authorised Users with digital tools and infrastructure to upload, store, manage, organise, administer and process sound recordings, musical works, audio files, artwork, metadata, release information, contributor credits and other related materials and information in connection with the Services (defined below) provided by Erik.
1.2The Platform is intended for artists, record labels, distributors, managers, rights holders and other authorised persons or entities that have entered into a separate written agreement with Erik, duly executed by the relevant parties (“Underlying Agreement”).
1.3The Underlying Agreement governs the commercial relationship between Erik and the relevant user, including, as applicable, content ownership, the rights and licences granted to Erik, content distribution, delivery to digital service providers, royalty accounting, fees, payment terms and other commercial arrangements.
1.4These Terms of Service (“Terms”) govern registration for, access to and use of the Platform, including account management, platform functionality, security, acceptable use and related operational matters. The Platform may provide content upload, content management, metadata administration, release management, accounting information and other functionalities, depending on the applicable Underlying Agreement and the features made available to the user.
1.5These Terms shall be read together with the applicable Underlying Agreement.
1.6By registering for, accessing or using the Platform, the user (“You”, “Your” or “User”) acknowledges that they have read and understood these Terms and agree to comply with them and the applicable Underlying Agreement.
1.7These Terms constitute an electronic record for the purposes of the Information Technology Act, 2000, and applicable rules and amendments. Acceptance through electronic means shall have the legal effect permitted under applicable law. No separate physical or digital signature to these Terms shall be required where valid electronic acceptance is otherwise established.
2.Definitions
For the purposes of these Terms, unless the context otherwise requires:
2.1“Organisation” means a company, record label, organisation or other legal entity on whose behalf You access or use the Platform.
2.2“Your Content” means sound recordings, musical works, audio files, artwork, images, metadata, release information, contributor credits and other materials uploaded, submitted, stored, provided or otherwise made available by You through the Platform or in connection with the Services, to the extent covered by or authorised under the applicable Underlying Agreement.
2.3“Services” means the content management and associated functionalities made available through the Platform, subject to these Terms and the applicable Underlying Agreement.
2.4“Digital Service Provider” or “DSP” means a digital music service, streaming platform, download service, content platform, application, website or other third-party service to which Erik may deliver or make available Your Content, in accordance with the applicable Underlying Agreement.
2.5“Erik Dashboard” means Erik’s App, website, web application, user-facing interface and related configuration tools through which You may access the Platform, upload, manage, configure and administer Your Content, maintain metadata and submit instructions supported by the Platform.
2.6“AI-Generated Content” means content, including audio recordings, stems, vocals, instrumentals, lyrics, metadata, artwork, images, videos or other assets, that is wholly or partly generated, synthesised, modified or enhanced using artificial intelligence, machine learning or similar automated systems, including synthetic vocals, voice cloning and generative visual creation.
2.7“Verification Requirements” means identity verification, know-your-customer (KYC) or know-your-business (KYB) checks, sanctions screening, tax documentation, proof-of-rights documentation and other compliance information that Erik may require or request to comply with applicable law, DSP requirements or legitimate risk-management requirements, or for lawful operation of the Platform or performance of the applicable Underlying Agreement.
2.8“Improper Activities” means fraudulent, suspicious, deceptive, unlawful or unauthorised activities, including artificial manipulation of streams or engagement, infringement, submission of misleading information, unauthorised use of content, impersonation, circumvention of platform policies or other conduct prohibited by these Terms, the applicable Underlying Agreement or applicable DSP or third-party service requirements or policies.
3.Relationship with the Underlying Agreement
3.1You may upload, store, manage and administer only content authorised under the Underlying Agreement. Platform functionality does not grant any additional rights.
3.2In case of inconsistency:
a.the Underlying Agreement prevails regarding content ownership, intellectual property, licences, exploitation, royalties, payments and other matters it expressly governs; and
b.these Terms govern Platform registration, access, use, security, functionality and acceptable use, except where inconsistent with the Underlying Agreement.
3.3Acceptance of these Terms does not amend, replace, supersede or terminate the Underlying Agreement. Any amendment must be agreed in writing in accordance with that agreement.
4.Registration and Account Creation
4.1To access the Platform, You must register for an account using the process prescribed by Erik and satisfy Erik’s applicable registration and verification requirements.
4.2You agree to provide accurate, complete, current and verifiable registration information, including Your name or legal entity name, email address, mobile number and other details required by Erik.
4.3Erik may require You to complete Verification Requirements before granting or continuing access to the Platform or enabling particular functionalities.
4.4You shall promptly update Your registration information if any material information becomes inaccurate, incomplete or outdated.
4.5You acknowledge that Your mobile number or other contact details may be verified through one-time passwords or other authentication procedures.
4.6Erik may reject, defer, restrict or suspend registration or access where verification is incomplete, information is inaccurate, the relevant Underlying Agreement does not authorise the requested access or You lack authority under it, fraud is suspected, or there are legal, compliance, security or operational grounds to do so.
4.7Registration does not guarantee access to every Platform feature. Certain functionalities may depend on the applicable Underlying Agreement, the User’s permissions, account configuration or Erik’s operational requirements.
5.Eligibility and Authorised Users
5.1You must have the legal capacity and authority required to enter into and comply with these Terms and the applicable Underlying Agreement.
5.2Where You are an individual, You must be at least eighteen (18) years old or otherwise satisfy the applicable legal requirements for validly entering into the relevant arrangements.
5.3Where You access the Platform on behalf of an Organisation, You must have the necessary authority to represent that Organisation and administer its account.
5.4You shall not create or operate an account on behalf of another person or entity without appropriate authorisation from that person or entity and Erik.
5.5You shall not allow unauthorised persons to access the Platform or use Your credentials. Erik may establish role based access, account permissions and verification procedures for users associated with a label, company or other Organisation.
5.6You are responsible for ensuring that all persons to whom You provide authorised access comply with these Terms and applicable provisions of the Underlying Agreement.
5.7Erik may modify registration, verification and access requirements to address changes in applicable law, security requirements, operational requirements or relevant third-party policies.
6.Organisational Accounts and Authorised Representatives
6.1By accessing or using the Platform on behalf of an Organisation, You represent and warrant that You are authorised to act for and bind it to these Terms, to the extent applicable.
6.2Where You register for an Organisation, these Terms govern Your use and, to the extent legally applicable, the Organisation.
6.3The Organisation is responsible for its authorised users’ acts and omissions in connection with Platform use, subject to applicable law and the Underlying Agreement.
6.4Erik may restrict or transfer account administration if a representative ceases to be associated with the Organisation, loses administrative authority, or no longer meets Erik’s access requirements.
6.5Erik may disclose account information, Your Content and relevant activity records to the Organisation’s authorised representatives where necessary for account administration, content management, compliance or performance of the Underlying Agreement. You acknowledge that such administrators may access account and content-management information.
7.Platform Services and the Erik Dashboard
7.1The Platform provides content management and administration functionality in connection with the services made available by Erik. The Erik Dashboard provides operational infrastructure for authorised users to manage content and related information. The Platform may be accessed through the App and the website.
7.2Depending on the applicable Underlying Agreement, account permissions and available features, the Platform may enable You to:
a.upload and manage sound recordings, audio files, artwork and related assets;
b.enter, update and maintain metadata, including artist names, release titles, track titles, contributor credits, identifiers and other release information, and maintain artist and label information;
c.organise Your Content by available categories;
d.view and monitor available release statuses, delivery information and content-management records;
e.submit delivery, update, takedown or other content-management instructions where such functionality is enabled;
f.access available royalty statements, reports, revenue analytics or accounting information where provided under the applicable Underlying Agreement; and
g.access other features made available by Erik.
7.3You acknowledge that certain Platform functionalities may depend on third-party systems, integrations, DSP requirements, technical specifications and operational processes outside Erik’s direct control.
7.4Erik may impose technical, operational and security requirements on the use of the Platform.
7.5Erik may review uploads for compliance with technical specifications, content requirements and the Underlying Agreement, and request corrections or re-upload of non-compliant content. You shall make the requested corrections and resubmit the affected content.
7.6Submitting content or instructions through the Erik Dashboard does not guarantee Erik’s approval, DSP acceptance, publication or public availability. DSPs may review, modify, reject, publish or remove content under their own requirements and processes.
7.7Release statuses, delivery information and other updates displayed on the Platform are based on information made available to Erik by the relevant DSPs or third-party systems. Erik does not guarantee that all DSP decisions, rejections, rejection reasons, status changes or other updates will be received or reflected on the Platform. The Platform is not a comprehensive DSP monitoring system, and You acknowledge that certain information may be delayed, incomplete or unavailable.
8.Beta Services
8.1Erik may offer beta, pilot or limited release features to selected Users. Such features may contain errors or be modified, suspended or discontinued, with notice where practicable.
8.2Erik may request feedback without restricting the intended use of other authorised Platform functionalities, unless otherwise agreed.
9.Uploading and Managing Content
9.1You shall ensure that all Your Content uploaded to the Platform is authorised under the applicable Underlying Agreement, that You hold all necessary rights, licences and permissions, and that the content and its metadata, credits and disclosures are accurate, complete and compliant with applicable law and third-party rights.
9.2You shall ensure that all uploaded files comply with Erik's communicated technical specifications and file-format requirements.
9.3You shall not upload unlawful, infringing, fraudulent, misleading or defamatory content, or content involving impersonation, misrepresentation or unauthorised use of any person's identity, rights or content.
9.4Erik may request supporting documents or information to verify Your Content, establish applicable rights, investigate claims or meet legal, contractual or DSP requirements. You shall promptly provide such documents or information upon request.
9.5Erik may reject, restrict, disable, remove or suspend access to any Your Content where necessary due to suspected infringement, inaccurate or misleading information, rights disputes, non-compliance with these Terms or the Underlying Agreement, or legal, compliance or DSP requirements.
10.Content Warranties and User Responsibilities
10.1You represent and warrant that Your Content is original to You or that You have obtained all rights, licences, consents, permissions and authorisations necessary for the uses permitted under the applicable Underlying Agreement.
10.2You represent and warrant that the upload, storage, management and authorised use of Your Content will not violate any agreement with a third party or infringe any intellectual property, performers’, privacy, publicity or other rights, or rights in confidential information.
10.3Where Your Content includes the name, image, likeness, voice or performance of another person, You shall obtain all consents, permissions and releases required for the relevant uses.
10.4You represent and warrant that all metadata, credits and other information submitted through the Platform or the Erik Dashboard are truthful, accurate, complete and not misleading. This includes artist names, contributor names, producer and writer credits, featured artists, label information, track and release titles, ISRC and UPC information, ownership details, contributor splits and applicable AI-content disclosures.
10.5You shall promptly correct any material error or omission in Your Content or its associated metadata.
10.6You shall not use fictitious identities, false credits, misleading ownership information or deceptive metadata, including information intended to impersonate another person, mislead DSPs or evade platform policies.
10.7You shall not upload content that is unlawful, defamatory, fraudulent, discriminatory, threatening, infringing or intended to promote illegal activity.
10.8You shall cooperate with Erik in addressing complaints, rights disputes, verification requests, takedown requests and other matters relating to Your Content.
10.9A breach of this Clause 10 may constitute a breach of these Terms and, where applicable, the Underlying Agreement. A material breach of Clause 10.4 or Clause 10.6 may constitute a material breach of these Terms and, where applicable, the Underlying Agreement.
11.Ownership of Content, Licence to Erik and Platform Intellectual Property
11.1You shall provide documents required under the applicable Underlying Agreement to verify rights in Your Content, including relevant licences, assignments, releases, contributor agreements and copyright registrations, where applicable.
11.2To the extent necessary to operate the Platform and provide its content management functionalities, You authorise Erik to host, store, reproduce, encode, format, transmit, display within authorised account interfaces, organise and technically process Your Content for the Services requested by You or otherwise authorised under the applicable Underlying Agreement.
11.3All rights, title and interest in the Platform, including its software, interface, design, layout, features, text, graphics, icons, logos, branding and associated technology, belong to Erik or its respective licensors and are protected by applicable intellectual property laws and You shall not claim ownership of the Platform or any part of it, except for Your Content.
11.4Subject to these Terms, Erik grants You a limited, non-exclusive, non-transferable and revocable right to access and use the Platform only for its authorised content management and administrative purposes and for the purposes authorised by Erik and the applicable Underlying Agreement.
12.Digital Service Providers, Delivery, Updates and Takedowns
12.1You may use the Erik Dashboard to submit Your Content and, where supported, request metadata or file updates and takedowns.
12.2Erik shall use reasonable efforts to process valid requests in accordance with the Underlying Agreement, Platform functionality and operational requirements.
12.3You acknowledge that DSP delivery, acceptance, publication, availability, updates and removal are subject to DSP policies, systems, technical requirements and operational processes beyond Erik’s control.
12.4You shall promptly notify Erik through the designated support channel of any material issue with a request or its status.
12.5Erik may delay or restrict delivery, uploads or content processing where necessary for maintenance, capacity management, security, compliance, technical or operational constraints, or third-party restrictions, and may impose limits to maintain Platform stability. You shall comply with such limits.
13.AI-Generated Content
13.1You shall disclose AI-Generated Content when required by Erik and/ or the Underlying Agreement.
13.2You shall obtain all necessary rights, licences and permissions for third-party copyrighted material in AI-Generated Content.
13.3Erik may reject or remove content, restrict functionality or suspend account access as necessary to address suspected violations of this Clause 13, the Underlying Agreement, applicable law or DSP policies.
13.4Financial consequences of AI-related enforcement, reversals, penalties, claims or other actions are governed by the Underlying Agreement and applicable provisions of these Terms.
14.Account Security and Confidentiality of Credentials
14.1You are responsible for maintaining the confidentiality and security of Your account credentials, including passwords and authentication details, and for preventing unauthorised access.
14.2You shall promptly notify Erik if You become aware of suspected unauthorised access, compromised credentials or other security incidents affecting Your account, and shall take steps to secure it.
14.3Erik may implement authentication requirements, password controls, access controls, access restrictions and other security measures.
14.4You shall log out after using the Platform on a device accessible to other persons and shall take steps to prevent unauthorised access.
14.5You are responsible for activities conducted through Your account to the extent arising from Your acts, omissions, negligence, failure to safeguard credentials or breach of these Terms, subject to applicable law.
14.6Erik shall not be liable for losses arising from unauthorised access to Your account to the extent caused by Your acts, omissions, negligence or failure to safeguard credentials, subject to applicable law.
15.Platform Availability, Compatibility and Technical Limitations
15.1The Platform is accessible through the App and website on devices and software supported by Erik, subject to compatibility requirements that may change.
15.2Erik may update, modify or discontinue compatibility with devices or software and release updates requiring Your action.
15.3Erik does not guarantee uninterrupted or error free availability unless agreed in writing. Maintenance, technical faults, connectivity issues, third party outages, security incidents or other operational circumstances may cause interruptions or delays. Erik may conduct maintenance and temporarily restrict features where necessary to protect or maintain the Platform.
15.4You are responsible for suitable connectivity, compatible equipment and necessary local copies or backups of Your Content.
16.Accounting, Royalties and Payments
16.1The accounting, royalty and payment provisions in this Clause 16, and any royalty statements, revenue reports, accounting information or payment related features displayed on the Platform, apply only to the extent relevant to, and are subject to, the applicable Underlying Agreement. The Underlying Agreement shall govern the commercial terms, including the applicable royalty arrangements, fees and payment obligations.
16.2Where provided under the applicable Underlying Agreement, Erik shall make available royalty statements and reports through the Erik Dashboard and process amounts payable to You in accordance with that agreement, subject to applicable verification, compliance, reporting and payment processing requirements. Payments shall not exceed the amounts received by Erik from the relevant DSPs in respect of the applicable content, except as otherwise expressly agreed in writing. All royalty arrangements, accounting fees, payment entitlements, payment timing, deductions, withholding, reserves, chargebacks, negative balances, recovery of amounts and other commercial matters shall be governed by the applicable Underlying Agreement. The display of accounting information, reports or estimated revenue through the Platform does not independently create or modify any payment entitlement. Any payment related functionality made available through the Platform is subject to the applicable Underlying Agreement and applicable verification and operational requirements.
17.Restrictions on Use of the Platform
17.1You shall not, directly or indirectly:
a)use the Platform in violation of applicable law, these Terms, the Underlying Agreement or any third-party rights;
b)upload, transmit or manage unauthorised, unlawful, harmful, abusive, defamatory, fraudulent, misleading or infringing content, or impersonate any person or misrepresent Your identity, authority or affiliation;
c)submit false, incomplete or misleading information or engage in fraud, artificial streaming, manipulation of engagement, deceptive monetisation or other Improper Activities;
d)circumvent or interfere with account permissions, verification procedures, security controls or the Platform's operation, or introduce malware or other harmful code;
e)disrupt, overload, damage or interfere with the Platform, its functionality, security or other authorised users;
f)use bots, crawlers or other automated means to access, scrape, copy, extract or collect information from the Platform without Erik's prior written authorisation;
g)reverse engineer, decompile, modify, reproduce, distribute, sublicense or commercially exploit the Platform or its components without Erik's prior written authorisation, except as permitted by applicable law; or
h)remove or alter proprietary notices, create any lien or encumbrance over the Platform or Erik's intellectual property, or permit unauthorised third parties to access or use the Platform through Your account.
17.2You shall comply with applicable policies and requirements of relevant third-party services insofar as they relate to Your Content or activities through the Platform.
17.3Erik may investigate suspected violations and take appropriate action, including requesting information, restricting access or functionality, disabling content or suspending or terminating accounts, subject to these Terms, the Underlying Agreement and applicable law.
18.Term, Suspension and Termination
18.1These Terms take effect upon Your valid acceptance and remain in force until the applicable Underlying Agreement expires or is terminated, unless terminated earlier under this Clause 18.
18.2Erik may suspend, restrict or terminate Your Platform access for breach of these Terms or the Underlying Agreement, suspected fraud, infringement, unauthorised access, security risks, legal requirements, third-party claims or operational reasons.
18.3Erik shall provide notice and an opportunity to remedy a breach where practicable, but may act without prior notice where necessary for security, legal or compliance reasons or to protect users, content or the Platform. Notices may be sent to Your registered email address.
18.4You may request account closure in writing using the contact details in Clause 23, subject to outstanding obligations and applicable procedures.
18.5Suspension, restriction or closure of Platform access does not terminate or amend the Underlying Agreement. Expiry or termination of the Underlying Agreement automatically terminates these Terms.
18.6Upon termination, You shall cease using the Platform. Erik may retain, return, remove, delete or otherwise process Your Content and related data as permitted by the Underlying Agreement, applicable law and data-retention requirements. Accrued obligations and provisions intended to survive, including intellectual property, indemnity, liability and dispute-resolution provisions, shall continue to apply.
19.Privacy and Data Handling
19.1Your use of the Platform and the collection, processing, storage, retention and deletion of information in connection with the Platform shall be governed by Erik's Privacy Policy and Data Retention Policy, as applicable.
19.2The Privacy Policy and Data Retention Policy, as made available on the Platform or through Erik's designated website, shall be read together with these Terms and shall form part of the contractual framework governing Your use of the Platform.
20.Disclaimer and Limitation of Liability
20.1Except as expressly provided in these Terms, the applicable Underlying Agreement or applicable law, the Platform is provided on an “as is” and “as available” basis.
20.2Erik does not guarantee the acceptance, publication, continued availability, monetisation or commercial success of Your Content on any DSP, except to the extent expressly agreed in writing.
20.3Any contractual liability cap applicable to royalties, content distribution, commercial services or other matters governed by the Underlying Agreement shall be determined by that Underlying Agreement.
20.4TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL ERIK, ITS AFFILIATES, AGENTS, OR PRINCIPALS BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE PLATFORM AND SERVICES OR ANY THIRD PARTY SOFTWARE OR APPLICATIONS IN CONJUNCTION WITH THE PLATFORM OR SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF ERIK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.
20.5In no event shall Erik’s total liability for any and all losses, damages or claims, of whatever nature (WHETHER IN CONTRACT, TORT, BREACH OF STATUTORY DUTY OR OTHERWISE), including claims under the Privacy Policy, exceed INR 100 (Indian Rupees One Hundred only).
20.6You agree and confirm that the Platform shall not be liable in the event of non-availability of Content on the Platform or any part thereof, occasioned by any act of God or force majeure event, act of public enemy, war or warlike operations, rebellions, sabotage, mobilisations or military-call ups, disease, revolution, riot, civil commotion, strikes, pandemics and other labour difficulties, quarantine restrictions, freight embargoes, shortage of raw materials, lockout, flood, fire, satellite/ internet failure, failure of any public utility, man-made disaster, network maintenance, server maintenance, Platform maintenance, or any other cause beyond the control of the Platform. You acknowledge and confirm that this clause shall survive the termination or expiry of this Agreement.
21.Indemnification
21.1To the extent permitted by applicable law, You shall indemnify, defend and hold harmless Erik, its affiliates and their respective officers, employees and agents against third-party claims, losses, liabilities, damages, costs and expenses, including legal fees, arising out of or in connection with:
a.Your use of the Platform in breach of these Terms;
b.Your breach of the applicable Underlying Agreement;
c.Your unauthorised submission or use of Your Content;
d.infringement or alleged infringement of third-party rights attributable to Your Content or Your conduct; or
e.Your fraud, wilful misconduct or violation of applicable law.
21.2Indemnification obligations relating to content ownership, content rights, distribution, royalty disputes, royalty claims, third-party claims and other commercial matters shall also be subject to the applicable Underlying Agreement.
21.3Erik shall, where practicable, notify You of a claim for which indemnification is sought and provide cooperation in addressing it. The handling and settlement of any claim shall be subject to applicable law and any relevant provisions of the Underlying Agreement.
22.Amendments to These Terms
22.1Erik may amend these Terms to reflect changes in Platform functionality, security, operations or applicable law. Each revised version shall identify its effective date. Erik shall notify Users of material changes through registered email, the Platform or another designated channel.
22.2Amendments shall take effect on the specified date, subject to applicable law and any required notice or acceptance process. Continued use constitutes acceptance only where legally permitted; where fresh acceptance is required, Erik shall obtain it.
22.3If You do not agree to a material amendment, You may discontinue Platform use and request account closure, subject to outstanding obligations, the Underlying Agreement and applicable law.
23.Notices and Communications
23.1Erik may communicate with You regarding Your account or access to the Platform through the email address or mobile number registered to Your account, the Platform, in-dashboard or other Platform notifications or other contact methods designated by Erik.
23.2You consent to receiving electronic notices to the extent permitted by applicable law. You are responsible for keeping Your contact information current and monitoring communications relating to Your account.
23.3Notices concerning termination, suspension, verification, security incidents or material changes may be provided through the registered communication channels, subject to applicable legal requirements.
23.4Notices to Erik shall be sent to the contact details specified below or to any updated contact details subsequently notified by Erik.
General contact: 7710072196
Email: contact@erik.co.in
Registered Office: 901-902, Morya Blue Moon, New Link Rd, Veera Desai Industrial Estate, Andheri West, Mumbai, Maharashtra 400053
24.Support and Complaints
24.1Where a complaint relates to content ownership, distribution rights, royalty accounting, payments or other commercial matters, the applicable Underlying Agreement shall govern the substantive rights and obligations of the parties.
24.2You shall provide relevant details and sufficient information and supporting documentation necessary to enable Erik to investigate a complaint or resolve a technical issue.
24.3Erik shall make efforts to review and respond to support requests, subject to the nature of the request, operational requirements and applicable law.
24.4If you have any complaints regarding the Platform, your access to the Platform, the Content, you may please avail support and contact the Platform at contact@erik.co.in. Please note that such communication by You to the Platform shall result in taking down any Your Content upon a valid court decree from the relevant government organisation/ agency and upon following the applicable procedure and laws. The Platform reserves the right to take any action, however not under any obligation, in relation to such complaints at its sole discretion.
25.Miscellaneous
25.1These Terms shall be governed by and construed in accordance with the laws of India and the courts at Mumbai, Maharashtra, shall have jurisdiction over disputes arising out of or relating to these Terms.
25.2Nothing in these Terms creates a partnership, joint venture, association, employment relationship or agency between Erik and You.
25.3You shall not assign or transfer Your rights or obligations under these Terms without Erik’s prior written consent. Any assignment under the Underlying Agreement shall be governed by that agreement.
25.4The Platform may interact with third-party services and systems. Your use of those services, and the treatment of Your Content by them, may be subject to separate terms, policies and technical requirements, in addition to the applicable Underlying Agreement.
25.5Erik may use service providers, contractors or affiliates to support the operation of the Platform, subject to applicable law and the terms governing the relevant services. No provision of these Terms shall independently expand the rights granted by You in Your Content.
25.6If any provision of these Terms is held invalid or unenforceable by a competent court, the remaining provisions shall continue in effect to the extent permitted by law.
25.7A failure or delay by Erik in exercising a right under these Terms shall not constitute a waiver of that right.
25.8A notification, banner, pop-up or other Platform communication or notice shall not amend the Underlying Agreement or these Terms unless the change is validly made in accordance with the applicable amendment provisions and applicable law.
25.9Records of electronic acceptance, account registration, authorised instructions and other Platform activities may be maintained and relied upon to the extent permitted by applicable law.
26.Acceptance
By registering for, accessing or using the Platform, You acknowledge and agree that:
26.1You have entered into the applicable Underlying Agreement with Erik for access to the Platform;
26.2You have read and understood these Terms;
26.3You agree to comply with these Terms and the applicable Underlying Agreement;
26.4You understand that these Terms govern Your access to and use of the Platform.
ERIK BUSINESS CONSULTANCY SERVICES LLP
Platform: ERIK CMS
Registered Office: 901-902, Morya Blue Moon, New Link Rd, Veera Desai Industrial Estate, Andheri West, Mumbai, Maharashtra 400053
Official Website: https://erik.co.in
Email: contact@erik.co.in
Support Contact: 7710072196